Black Orchid & Ginger Diffuser

£24.95£34.95

Fragrance Family: Oriental

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  • Delivery & Return

    DELIVERY

    UK delivery charges

    Your delivery options will be determined by the contents of your basket and shown to you at checkout.

    For delivery within the UK mainland, we offer the following options;

    UK Standard Delivery: £8.95, free on orders over £100

    Orders are dispatched on a two day service with our delivery partner Parcelforce, delivered Monday to Friday.*

    Delivery preferences

    For small item orders shipped within the UK, Parcelforce will not require a signature for delivery and may leave your parcel in a safe place if deemed appropriate. Once you receive your tracking number, you will be able to amend your delivery preferences with Parcelforce directly.

    If you need to amend your delivery date, we encourage you to contact the courier directly, as they will be able to provide you with information on the next available delivery slots.

    Exclusions

    Once you enter your shipping address at the checkout, we will present delivery options based on your location.

    For our UK customers based in remote locations, we're currently only able to offer a Standard Delivery service.

    Our packaging

    Your order will be sent in an AJ Home box, the size of which is determined by the quantiity of products ordered. Please note: for large orders, the contents may be split across multiple boxes.

    We are committed to working towards the use of recyclable packaging for all our orders.


    RETURNS

    We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our AJ Home Support Team. .

    Please note, we're unable to process exchanges. You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

    How to return

    For all returns, please complete the return code column on your dispatch note and include it inside your parcel. The goods must be returned unused and in perfect condition, complete with original packaging, so take care to ensure you have securely packaged your return.

    Small & medium items

    For our customers outside of the UK, we do not offer a free returns service, so we ask that you use a fully tracked service with any reputable carrier.

    Please note that AJ Home cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.

    Large & furniture items

    Goods must be in their original packaging (including labels, and unassembled) and in adherence with our return policy.

    Please contact our AJ Home support team with your order number and reason for return, and we can help arrange your collection.

    For our customers outside of the UK mainland, we do not offer a collection service, so we ask that you use a fully tracked service with any reputable carrier.

    Our returns address

    Alexander James Home Returns.
    Unit 47 Longshot Lane, Bracknell, Berkshire, RG12 1RL

    Receiving your refund

    We aim to process your return within seven working days of receipt into our warehouse. You will receive email confirmation once your return has been received and your refund completed. Your refund will be made via your original method of payment. We advise that it may take five to 10 working days for the funds to be reflected in your account. Please note: returns are not processed over the weekend or bank holidays.

    Exclusions

    If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our AJ Home support team directly.

    Where possible, please also take clear photos to reflect the issue, so that we can resolve your query as efficiently as possible.

    Cancelling or amending an order

    We cannot take further payment for additional items, or issue refunds for detractions once your order has been placed. As such, we are unable to make any amendments to your order..

    There is a very limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our AJ Home support team right away.

    For our UK and EU customers, please note that your statutory right to cancel under The Consumer Contracts Regulations 2013 is not affected.

  • Ask a Question

    Black Orchid & Ginger Diffuser

    £24.95£34.95

    Ask a Question

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    • Black Orchid & Ginger Diffuser

      £24.95£34.95

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      Dive into the tranquil and seductive natural infinity pools of Kakadu and be captivated by the wild ginger that surrounds them with their hot pink flowers; this exquisite fragrance is both soothing and relaxing.

      Top notes are ginger and cardamom; middle notes are orchid, jasmine and rose; base notes are patchouli, black amber and sandalwood.

      Our fragrant room diffusers are handmade using high-quality Australian fragrances made at our in-house perfumery in the Southern Highlands of New South Wales. They are poured in our highly polished, custom-designed faceted glassware and will continuously release fragrance into your home or office. Flip the reeds as often or as little as you like, depending on how much of a fragrance hit you are after.

      Fragrance Family: Oriental

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