We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our AJ Home Support Team. .
Please note, we're unable to process exchanges. You have 28 days from receipt of your order to return an unwanted item to us for a full refund.
How to return
For all returns, please complete the return code column on your dispatch note and include it inside your parcel. The goods must be returned unused and in perfect condition, complete with original packaging, so take care to ensure you have securely packaged your return.
Small & medium items
For our customers outside of the UK, we do not offer a free returns service, so we ask that you use a fully tracked service with any reputable carrier.
Please note that AJ Home cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.
Large & furniture items
Goods must be in their original packaging (including labels, and unassembled) and in adherence with our return policy.
Please contact our AJ Home support team with your order number and reason for return, and we can help arrange your collection.
For our customers outside of the UK mainland, we do not offer a collection service, so we ask that you use a fully tracked service with any reputable carrier.
Our returns address
Alexander James Home Returns.
Unit 47 Longshot Lane, Bracknell, Berkshire, RG12 1RL
Receiving your refund
We aim to process your return within seven working days of receipt into our warehouse. You will receive email confirmation once your return has been received and your refund completed. Your refund will be made via your original method of payment. We advise that it may take five to 10 working days for the funds to be reflected in your account. Please note: returns are not processed over the weekend or bank holidays.
If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our AJ Home support team directly.
Where possible, please also take clear photos to reflect the issue, so that we can resolve your query as efficiently as possible.
Cancelling or amending an order
We cannot take further payment for additional items, or issue refunds for detractions once your order has been placed. As such, we are unable to make any amendments to your order..
There is a very limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our AJ Home support team right away.
For our UK and EU customers, please note that your statutory right to cancel under The Consumer Contracts Regulations 2013 is not affected.